Our New Customer Portal Is Now Live!
We’re delighted to announce that our brand-new All About Travel Customer Portal is now live!
As part of our new back-office system, we’ve introduced a convenient way for you to access and manage your holiday booking whenever you need to.
Although we are no longer using the My Travel App, our new customer portal makes it easy to keep track of your booking details, manage payments and access important booking information, all in one place.
What Can You Do on Our New Customer Portal?
Our customer portal allows you to:
View your booking details – Check the details of your holiday whenever you need to.
Make payments – Access your booking to make payments.
Download your booking summary and receipts – Keep your booking information close at hand.
Access your booking anywhere – Use your mobile phone, tablet or computer.
How to Access the Portal
Getting started is simple! You’ll just need three details to log in:
Your booking reference starting with AL.
The lead passenger’s surname.
Your departure date.
Make It Easy to Access!
The customer portal isn't a downloadable app, but you can bookmark the page in your web browser or add it to your phone’s home screen. This gives you a handy shortcut, making it quick and easy to access your booking whenever you need to.
Important Information About Your Travel Documents
Please remember that your travel documents will still be emailed to you as usual, typically around 7–14 days before departure.
Please keep an eye on your inbox as your departure date approaches, and check your junk or spam folder if you cannot find your documents.
The portal allows you to access your booking summary and receipts, but you should continue to look out for our emails containing your travel documents.
Need to Get in Touch?
Our new portal also includes a chat facility. However, please be aware that messages are not monitored 24 hours a day, so replies may not be immediate.
If you need to contact us, the quickest way is to get in touch directly with your travel agent using the contact details on their main page.
Alternatively, you can email our admin team at Admin@allabouttravel.co.uk, and we’ll be happy to help.
Making Your Holiday Experience Even Easier
At All About Travel, we’re always looking for ways to improve our service and make your holiday experience as smooth as possible.
We hope you love our new customer portal and find it a useful way to manage your booking.
Thank you for choosing All About Travel. We look forward to helping you create more wonderful holiday memories!
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